![]() Download to see if you qualify for Albert Instant. To be eligible for a direct deposit bonus, you need to receive a qualifying direct deposit and meet the spend requirements. We generally post such deposits to Albert Cash accounts on the day they are received which may be up to 2 days earlier than the payer's scheduled payment date. Early access to direct deposit funds depends on the timing of the payer's submission of deposits. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International Incorporated. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. Banking services provided by Sutton Bank, Member FDIC. If you have another financial institution account already linked to your Albert account, you may add your additional account manually.Īlbert is not a bank. ![]() Your bank is not yet supported by our account aggregator, Plaid. If you have not yet set up online account access with your financial institution, please do so first before attempting to add your bank account to Albert. In the app, go to Profile ( □) and tap "Connections" to update the credentials for your financial institution account. Your financial institution may need to verify your security question answers, or there was an error in the initial attempt to connect. Please tap update credentials to refresh this account. ![]() If you feel that your answers are correct, please contact support.įor your security, your institution needs to ask you a security question. You will see this error if you have answered the security questions for your account incorrectly. If after logging in on your bank’s website, you are unable to complete this process, please contact support. Please log in directly to your institution and complete the steps listed. Some institutions will require that you log in via their main site to complete extra security steps or verify that you attempted to add your account to Albert. ![]() Please log in at your institution's website and follow their instructions, then try to connect your account to Albert again. However, if this occurs with the bank account linked to your Albert Savings, you can still withdraw funds. If your bank makes such a change it may no longer be able to connect with our account aggregators, and therefore with your Albert account. Try logging into your institution's site and changing your security settings to ask security questions rather than send a code.įinancial institutions occasionally make changes to their protocols for accessing accounts online. This could be a security question or a code sent to you via text message or email. The type of Multi-Factor Authentication your institution uses to verify your identity is not compatible with Albert. We currently do not support Multi-Factor Authentication for this institution, so we were unable to connect. Please contact support for help adding your new login credentials. If you're still experiencing problems, please contact support.įor security reasons, our account aggregator requires accounts with new usernames to be added as new accounts (as opposed to updating credentials). If your credentials are working properly, try re-entering them in the Albert app. Your institution is not recognizing either your username or password as correct. First, please verify that your credentials are working properly by logging in directly to your institution online. We recommend waiting and attempting to connect to your institution again after an appropriate time interval. Many account connection errors usually get resolved by the account aggregators and banks within several hours to a day.
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